Shipping and Delivery

 LOCAL ORDERS

How long does it take?

Our treasures are ‘made to order.’ And you know what they say about quality taking time, so please allow up to 10 working days for processing and manufacturing. Important to note is that we can only really start once we’ve received payment, so the sooner we get that out of the way, the sooner we can start creating your Dear Rae jewellery.

Where to and how much?

Our courier delivers throughout South Africa at a cost of R80 per parcel. However, if your order is over R1500, we’ll ship it to you for free. Consider it our gift to you.

When will it get here?

Please allow 2 to 3 working days for shipping from the time your order has been placed. As soon as your parcel has been dispatched you will receive an email with your tracking number. Permission to stalk.

What kind of address do you need?

We’re not really into PO Boxes, so we’ll be needing a physical address for all shipping within South Africa.

Can I come collect?

We do have a studio in Cape Town, so if you’re based in the area please feel free to select ‘collection’ as your shipping option. We’ll let you know once your order has been completed and ready for you to collect. We love visitors – So pop in to collect or even just to say hello.

INTERNATIONAL ORDERS

If you’re over the seas or in lands far away, please allow 10 working days for the processing and manufac-turing of your chosen treasure – After all, they are ‘made to order’ and these things take time.

With the help of the EMS South African postal service, an international order takes approximately 10-20 working days to reach you once it has been shipped. The shipping cost per parcel amounts to R350 and all international payments are to be made via PAYPAL.

Once your parcel has been dispatched, you will receive an email with your tracking number.

CUSTOMS AND IMPORTS

You may be liable for customs and import duties, quotas, permits, product restrictions and/or other local requirements. Customs policies vary widely from state to state and country to country, so be sure to investigate before placing an order, as we can’t be held liable for any extra charges

PAYMENT OPTIONS

We like to make paying as easy as possible for you, which is why we offer a variety of payment options including PayPal, PayFast and EFT (Electronic Funds Transfer).